Refund policy
Return Policy for Black Jaguar Chocolate
At Black Jaguar Chocolate, we are committed to delivering not only exquisite bean-to-bar chocolates but also an exceptional customer experience. As a small business passionate about our craft, we want you to feel satisfied with every aspect of your purchase.
Free Exchange or Refund for Damaged Orders
If your order arrives damaged, we’re here to make it right. We offer free exchanges or refunds to ensure that you receive your products in perfect condition. To initiate a return or exchange for a damaged item, please contact us within 7 days of receiving your order.
How to Request a Return or Exchange
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Contact Us: Reach out to our customer service team at info@blackjaguarchocolate.com or call us at 250-252-7701. Please provide your order number and a brief description of the issue, along with any photos of the damaged items if possible.
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Return Authorization: Once your request is received, we will guide you through the return process and provide a return authorization if applicable.
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Processing Your Return/Exchange: Upon receipt and inspection of the damaged items, we will promptly process your exchange or refund, ensuring you are fully satisfied.
At Black Jaguar Chocolate, we value the trust you place in us with every purchase. Our direct trade relationship with small farmers in Nicaragua ensures that our fine cacao is of the highest quality, and we believe this should be reflected in your entire shopping experience. Thank you for choosing Black Jaguar Chocolate, where every bite is a step closer to chocolate perfection.